Frequently asked questions
Where do you ship?
Free shipping to the 50 United States and Washington, DC. Handling: 1–2 business days. Transit after dispatch: 3–4 business days. Estimated total: 4–6 business days; not a delivery guarantee. PO Boxes, U.S. territories and military addresses are not supported.
When does processing begin?
Order cutoff: 07:00 PM, fixed GMT−06:00 (Central Standard Time; Chicago reference), with no daylight-saving adjustment. Business days are Monday–Friday, excluding U.S. federal holidays. Processing begins on the order day for orders before cutoff, or the next business day for orders after cutoff, on weekends or holidays.
Can I return an item?
Request a return within 30 calendar days of delivery. Change-of-mind returns must be unused, in original condition and original packaging. Contact us first with your order number and reason for authorization. Authorized returns go to our company address in France. You pay return shipping for a change of mind; we cover return shipping for our errors, damaged or defective items. No restocking fee.
What if my item arrives damaged?
Contact us with your order number, a description and available photos. We cover return shipping for damage, defects or our errors; ordinary unused and packaging conditions do not limit these claims.
When will I receive a refund?
After receipt and inspection, approved refunds are returned to the original payment method within 10 calendar days.
How do I care for my bowl?
Follow the material-specific care instructions on the product page.
How are payments handled?
Review your order total and the payment method at checkout before authorizing any charge. For payment questions, contact [email protected].
How can I reach you?
Email [email protected].